digital Payment
Invoices are sent via email from Intuit QuickBooks with digital payment instructions and due date
*search your inbox/junk/spam
*subject to late fees
Cancellation
Please reschedule if you are feeling sick:
fever, headache, excessive coughing/runny nose, vomiting, or diarrhea
We offer these choices for tutoring cancellations:
- 1 make-up session per quarter
- Partial refund (80%)
- Option to transition to online session
- No make-ups or refunds offered for Enrichment class (camp, lego, art)
Attendance & LATE PICK UP
- Sessions will start and end on time. Call your tutor ASAP if you will be late.
- If you are late for pick-up, the time is deducted from your next session.
- If we have not heard from you after 10 minutes, the session will be coded “no-call no-show.” This means you are not eligible for a make-up session or a partial refund.
30 day notice period
- Need to take a break from tutoring? That's okay! Please send an email to give your 30 calendar day notice for withdrawal.
Online Session
- Log in 2-3 minutes early.
- Materials needed: stable internet connection, camera, microphone, charger for your device, paper, writing utensils (optional: small whiteboard)
- If we have not heard from you after 10 minutes, the session will be coded “no-call no-show.” This means you will not be eligible for a make-up session.