Our Policies

Safely call or text your tutor and leave a message to let them know about the cancellation; if texting, please add Nicole (512.550.1820) to the thread.

• Invoices are emailed to you from Intuit Quickbooks
  • Click REVIEW & PAY
  • Read the description so you can set personal calendar reminders for your session dates and times
• Payment due in-full by the due date (before services are provided)
• $10 daily late fee
• Annual enrollment fee issued each calendar year

• Sessions will start and end on time, regardless if you arrive late. We will keep a smooth schedule to honor everyone's pre-planned time slots.

• If we have not heard from you after the first ten minutes of your session's start time, then you have forfeited your session (if online, the tutor will close the conference room; if in person, the tutor has permission to leave). 

• We ask that you wash hands or use hand sanitizer upon arrival.
• Arrive 2-3 minutes early and wait in the lobby or your car before your session's start time (please knock loudly and ring the door bell when the door is locked).
• Prepare your materials and/or electronic device for optimal use of time during your session.

• Log in 2-3 minutes early to secure internet connection, audio & visual methods are working properly.
• Recommendations:
  • stable internet connection
  • camera
  • microphone
  • quiet surroundings to limit background noise from other family m
  • charger nearby (or plugged in)
  • paper, writing utensils, whiteboard/markers nearby