Payment Policy
- Call with any questions 512.550.1820
- Invoice sent via email (search your inbox/junk/spam for "Intuit Quickbooks")
- Adhere to due date to avoid late fees
- Accepted forms of payment
- bank transfer
- credit card
Cancellation Policy
- Call your tutor to reschedule if you are feeling sick: fever, headache, excessive coughing/runny nose, vomiting, and diarrhea. You may consider transitioning to an online session.
- You are eligible for 1 make-up session per month due to cancellation.
Attendance Policy
- Sessions will start and end on the scheduled time. Call your tutor ASAP if you will be late.
- If we have not heard from you after 10 minutes, the session will be coded “no-call no-show.” This means you will not be eligible for a make-up session.
30 day notice period
- Need to take a break from tutoring? Please send an email to give us 30 calendar day notice period for withdrawal.
Online Session Policy
- Log in 2-3 minutes early.
- Materials needed: stable internet connection, camera, microphone, charger for your device, paper, writing utensils (optional: small whiteboard)
- If we have not heard from you after 10 minutes, the session will be coded “no-call no-show.” This means you will not be eligible for a make-up session.